This incident has been resolved. We apologize for the inconvenience caused. If you still experience any issues, please reach out to digitalpayby-support@shijigroup.com for our team to assist you.
Posted Dec 05, 2024 - 14:40 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 05, 2024 - 14:18 UTC
Identified
The previous fix has not resolved the issues, a new fix is being prepared.
Posted Dec 05, 2024 - 13:22 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 05, 2024 - 13:01 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 05, 2024 - 12:42 UTC
Investigating
Our monitoring has alerted to a potential timeout with payment and token processing which is currently being investigated.
Posted Dec 05, 2024 - 12:29 UTC
This incident affected: Global Instance (GLOBAL - Payment Processing).